What coverage agrees on
Reports agree that a consumer commission in Haryana ordered Apple India to pay a customer Rs 45,500 due to service deficiencies related to a defective iPhone 15.
India · India
Apple India ordered to pay customer for defective iPhone 15
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Apple India was ordered by a consumer commission in Haryana to pay a customer Rs 45,500.
The ruling follows complaints that an iPhone 15 purchased in January 2024 suffered persistent overheating and network issues.
The buyer, advocate Rajbir Phogat, stated the device was defective from the time of purchase.
Apple denied warranty service, claiming the phone showed signs of unauthorized modifications and physical tampering.
More context
The consumer panel held Apple liable for deficiency in service due to a lack of independent technical evidence.
Apple failed to provide expert reports to substantiate its claims of tampering.
The compensation package includes a partial refund along with costs for legal expenses and trouble.
This case highlights consumer rights disputes involving major technology manufacturers in India.
AGREEMENT VS DISAGREEMENT
What lines up. What splits.
A quick read on shared facts, changing details, and different emphasis.
What is changing or disputed
It remains uncertain whether Apple India will appeal the consumer commission ruling or alter its warranty verification procedures.
HOW COVERAGE DIFFERS
Same story. Different emphasis.
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Neutral2
The reporting objectively outlines the dispute between the customer and Apple India regarding the iPhone 15 hardware issues. It details the consumer commission ruling, the customer's claims of persistent defects, and Apple's defense regarding alleged unauthorized modifications. The analysis focuses strictly on the legal reasoning of the panel, noting Apple's failure to provide technical proof of tampering. Overall, the coverage presents a balanced view of consumer rights enforcement against major tech firms.
STORY TIMELINEHow the coverage developed
The latest eight dated reports, from earliest to newest.
How the coverage developed
FIRST-PARTY STATEMENTS
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Attributed summaries from official party channels. These are claims, not independent reporting or fact checks.
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Apple India told to pay Rs 45,500 to Haryana customer after iPhone 15 overheats, faces network issues
Quick source take
The Times of India reports that a consumer commission in Haryana ordered Apple India to pay a customer Rs 45,500 after an iPhone 15 suffered persistent overheating and network issues. The customer, advocate Rajbir Phogat, claimed the device was defective from purchase and that Apple wrongly denied warranty service due to alleged unauthorized modifications. Apple argued the phone had been tampered with and showed signs of physical alteration. However, the commission held Apple liable for deficiency in service because the company failed to provide independent technical evidence or expert reports proving tampering.
iPhone overheating & network issues: Court orders Apple India to pay customer Rs 45,500 refund plus compen
Quick source take
The Economic Times details a Rohtak consumer commission ruling requiring Apple India to issue a partial refund of Rs 45,500, plus compensation and legal costs, to an iPhone 15 buyer. The purchaser alleged multiple hardware and connectivity problems shortly after buying the device in January 2024. While Apple maintained that unauthorized modifications voided the warranty, the commission found no reliable technical proof of tampering. Consequently, the panel concluded that Apple committed a deficiency in service by refusing to repair the phone.